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Learn what to do if something goes wrong.
Unfortunately, there is no particular way to identify that your computer has been infected with malicious code. Some infections may completely destroy files and shut down your computer, while others may only subtly affect your computer's normal operations. Be aware of any unusual or unexpected behaviors.
Hacking or Computer Virus
If your computer gets hacked or infected by a virus:
- immediately unplug the phone or cable line from your machine. Then scan your entire computer with fully updated anti-virus software, and update your firewall.
- take steps to minimize the chances of another incident
- alert the appropriate authorities by contacting:
- Your ISP and the hacker's ISP (if you can tell what it is). Often the ISP's email address is abuse@yourispname.com or postmaster@yourispname.com. You can probably confirm it by looking at the ISP's website. Include information on the incident from your firewall's log file. By alerting the ISP to the problem on its system, you can help it prevent similar problems in the future.
- The FBI at www.ifccfbi.gov. To fight computer criminals, they need to hear from you.
Internet Fraud
If a scammer takes advantage of you through an Internet auction, when you're shopping online, or in any other way, report it to the Federal Trade Commission, at ftc.gov. The FTC enters Internet, identity theft, and other fraud-related complaints into Consumer Sentinel, a secure, online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.
Deceptive Spam
If you get deceptive spam, including email phishing for your information, forward it to spam@uce.gov. Be sure to include the full Internet header of the email. In many email programs, the full "Internet header" is not automatically included in forwarded email messages, so you may need to take additional measures to include the full information needed to detect deceptive spam. For further information, go to getnetwise.org/action/header.
Divulged Personal Information
If you believe you have mistakenly given your information to a fraudster, file a complaint at ftc.gov, and then visit the Federal Trade Commission's Identity Theft website at www.consumer.gov/idtheft to learn how to minimize your risk of damage from a potential theft of your identity.
Protect your children online.
Children present unique security risks when they use a computer — not only do you have to keep them safe, but you have to protect their data on your computer. By taking some simple steps, you can dramatically reduce the threats.
- Keep your computer in a central and open location in your home and be aware of other computers your child may be using.
- Discuss and set guidelines/rules for computer use with your children. Post these rules by the computer as a reminder.
- Use the Internet with your children. Familiarize yourself with your children's online activities and maintain a dialogue with your child about what applications they are using.
- Implement parental control tools that are provided by some ISPs and available for purchase as separate software packages. Remember - No program is a substitute for parental supervision. Also, you may be able to set some parental controls within your browser. Internet Explorer allows you to restrict or allow certain web sites to be viewed on your computer, and you can protect these settings with a password. To find those options, click Tools on your menu bar, select Internet Options, choose the Content tab, and click the Enable button under Content Advisor.
- Consider software that allows you to monitor your children's email and web traffic.
- Consider partitioning your computer into separate accounts - Most operating systems (including Windows XP, Mac OS X, and Linux) give you the option of creating a different user account for each user. If you're worried that your child may accidentally access, modify, and/or delete your files, you can give him/her a separate account and decrease the amount of access and number of privileges he/she has.
- Know who your children's online friends are and supervise their chat areas.
- Teach your children never to give out personal information to people they meet online such as in chat rooms or bulletin boards.
- Know who to contact if you believe your child is
in danger. Visit www.getnetwise.org
for detailed information.
If you know of a child in immediate risk or danger, call law enforcement immediately. Please report instances of online child exploitation to the National Center For Missing and Exploited Childrens Tipline.
Even though children may have better technical skills, don't be
intimidated by their knowledge. Children still need advice, guidance,
and protection. Keep the lines of communication open and let your
child know that you can be approached with any questions they may
have about behaviors or problems encountered on the computer.
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